We consider information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, social security number, home or other physical address, email address, phone number or other contact information to be Personal Information (‘Personal Information’). You may be asked to provide Personal Information when You use Our website, register for an account or to use the Services.
The Personal Information that We collect may include information such as: name, contact information (including telephone number), shipping information, billing information, including credit card and other account numbers, full social security number, geo-location information, wagering history, transaction history, website usage preferences, and feedback regarding the Services. This information is held by Us on servers based in Atlantic City, United Kingdom and elsewhere from time to time. In addition, when You interact with the Services, Our servers keep an activity log unique to You that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of the Services.
We monitor and record wagering communications and geographic location information. In connection with Your use of the Services, We record and maintain the following information: (a) the date and time your Account is opened or terminated; (b) the date and time your Account is logged in to or is logged out of; and (c) Your physical location when logged in to Your Account. The United Kingdom Division of Gaming Enforcement may also monitor and record wagering communications and geographic location information.
We may use a third-party cell phone based subscription method to ensure that You are physically located in United Kingdom, as required by the United Kingdom Division of Gaming Enforcement for use of the Services (the ‘Location Services’). Certain service providers, including GeoComply, will make use of Your location data. You hereby consent to Us and/or to GeoComply (or such other third party geo-location providers) transmitting, collecting, maintaining, processing and using Your location data. By opting in to use the Location Services, You hereby agree to allow Us and any of Our third party geo-location providers to physically locate Your cell phone periodically while You are logged into the Services. If You would like to opt out or cancel Your use of the Location Services, You may do so by sending an SMS with “STOP”. The Location Services use location data, and by using the Services, You consent and permit Your wireless carrier to share Your location with Us and/ or GeoComply and/ or any other third party geo-location provider. Your location information is retained for up to ten years as required by the United Kingdom Division of Gaming Enforcement and applicable state and federal regulations. It is only accessible by Us and Our partners for the purpose of providing the Location Services. Location coordinate data is transmitted via Secure Socket Layer (SSL) technology and stored in password protected servers managed by Us and Our geo-location and operating partners. GeoComply will not pass on or resell Your data to any third party except that they reserve the right to provide location information as necessary to satisfy any law, regulation or government agency request.
To the extent We are able to do so, we may link Your Personal Information with information that is not personally identifiable. We may also link information collected online with information We collect offline or that is collected online by third parties.
Certain services including GeoComply, will make use of your location data. If you use such services, you consent to us transmitting, collecting, maintaining, processing and using your location data in order to provide and improve location-based services. You may withdraw this consent at any time by turning off the location settings or by notifying us in writing that you would like to withdraw such consent.
COLLECTION OF PERSONAL INFORMATION
We use the Personal Information We collect from You to deliver Our Services, to provide customer support, to undertake necessary security and identify verification checks, to process any of Your online transactions, to assist Your participation in third-party promotions, meet certain business requirements and for any other purpose related to the operation or improvement of the Services. As such, We may share Your Personal Information with Our affiliates and Our carefully selected partners (which will include any other parties which such partners have entered into data sharing arrangements with). From time to time, We may partner with other organizations or companies to provide co-sponsored or co-branded promotions, services or events and may share Your Personal Information with our co-sponsor(s) and partners. Your Personal Information may also be used by Us to provide You with: (a) promotional offers and information regarding Our products and services; and (b) promotional offers and information regarding the products and services of Our carefully selected partners, in order to better provide You with a range of products and services and improved customer service. From time-to-time, We may request information from You via surveys or contests. Participation in these surveys or contests is completely voluntary, and, therefore, You have the choice of whether or not to disclose such information. Information requested may include contact information (such as name, correspondence address and telephone number), and demographic information (such as zip or postal code or age). By accepting any contest prize or winnings from Us, You consent to use of Your name and likeness for advertising and promotional purposes without additional compensation, except where prohibited by law. Unless You have elected not to receive promotional information, We may also use Your Personal Information (including Your email address and phone number) to provide You with information regarding Our products, services and promotions, including other gaming products and services from third parties carefully selected by Us.
CERTAIN EXCLUDED DISCLOSURES
We may disclose Your Personal Information if required to do so by law, or to: (1) comply with any legal process served on Us, any of Our sites or the Services or in circumstances where We are under a substantially similar legal obligation; (2) protect and defend Our rights or property; (3) if, in Our reasonable judgment, it is necessary enforce compliance with our internal policies or the Terms and Conditions of Use or to protect our Platforms, customers, or others; (4) to a person who, in Our reasonable judgment, is seeking the information as Your agent; (5) where sharing or disclosing Your information is required in order to offer You products or services You desire; (6) to a third party or parties, where disclosure is required or permitted by law; or (7) to any other entity that acquires all or a portion of Our organization by merger, reorganization, operation of law, or a sale of some or all of Our assets. If, in Our sole determination, You are found to have cheated or attempted to defraud Us, the Group, or any other user of the Services in any way including but not limited to game manipulation or payment fraud, or if We suspect You of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), We reserve the right to share this information (together with Your identity and any relevant Personal Information) with other online gaming sites, banks, credit card companies. For the purpose of research on the prevention of addiction, Your Personal Information may be made anonymous and passed on to the respective institutions and appropriate agencies.
You may ‘opt out’ of receiving any promotional communications either by choosing to opt out where such option is made available on Our sites or the Services or in an email You receive from Us. In addition, You may contact Us at our address set forth above if You have any questions or concerns regarding Our use of Your personal information.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if You prefer, You can usually modify Your browser setting to decline cookies. The Help menu on the menu bar of most browsers will tell You how to prevent Your browser from accepting new cookies, how to have the browser notify You when You receive a new cookie and how to disable cookies altogether. You can also modify your Flash Player settings to prevent the use of flash cookies. The Settings Manager of your Flash Player allows you manage your preferences.
If you choose to decline cookies, You may not be able to experience all of the interactive features on Our sites. You can visit http://www.aboutcookies.org/ in order to obtain more information on deleting or controlling cookies. Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our sites.
CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS
CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS
CONSENT TO USE OF ANTI-CHEATING SOFTWARE
Our software package – used to access and use the Services – contains certain features designed to detect use of automated programs that enable artificial (non-human) intelligence to play on Our site. Use of such “bot” software programs violates Our Terms and Conditions, where We deem it detrimental to other players. By installing Our software and using the Services, You consent to Our software performing the functions described in this section. Our software may perform any or all of the following functions in order to detect the use of illicit automated programs and ensure that We maintain a “cheat free” environment for all users: (1) scan Your list of active software applications while You are using the Services; (2) scan Your list of active processes while You are using the Services; and (3) scan the files in Your Services and site-related program folders to ensure that only “non-hacked” versions of Our software are being used. If any of the foregoing processes reveals a suspect application or process, Our software may scan the files associated with the suspect application or process and compile a composite mesh (i.e., a profile that characterizes the files associated with the application or process) to be matched against profiles for known illicit automated programs. Our software will not perform any random search of large portions of Your hard drive, equipment or files, and it will not transmit any information to Us or to any third party other than the information necessary to identify use of illicit automated programs as described above. Our software will not alter any files or information on Your computer or other equipment and will not interfere with the operation of any of Your applications. You may terminate use of Our software at any time by uninstalling Our software package.
We understand the importance of information security and the techniques needed to secure information. We store your personal information in secure and encrypted data base structures. Our Services support SSL Version 3 with 128-bit encryption. We take steps to ensure Our subsidiaries, agents, affiliates and suppliers also employ adequate levels of security. In spite of these protections, We cannot guarantee the security of any data submitted over the Internet.
PROTECTION OF CHILDREN
The Services are not intended for or directed at persons under the age of twenty one (21) (or the lawful age in their respective jurisdiction). Any person who provides their information to Us through any part of the Services represents to Us that they are twenty one (21) years of age (or the lawful age in their respective jurisdiction) or older. It is Our policy to uncover attempts by minors to access Our Services which may involve Us having to access and verify Your Personal Information. If We become aware that a minor has attempted to or has submitted personal information via the Services, We will not accept this information and will take steps to remove such information from Our records.
Personal Information collected on the Services may be stored and processed in any country in which We or Our affiliates, suppliers, ESPs or agents maintain facilities. By using the Services, You expressly consent to any transfer of information outside of Your country (including to third countries that may not have been assessed as having adequate privacy laws). Nevertheless, We take steps to ensure that Our agents, affiliates and suppliers comply with Our standards of privacy regardless of their location.
MERGERS AND OTHER EVENTS REQUIRING TRANSFER
If We should ever file for bankruptcy, or become insolvent, or be acquired by a third party, merge with a third party, sell all or part of Our assets, or transfer substantially all or part of Our relevant assets to a third party, We are entitled to share the Personal Information and all other information You have provided through the Services to potential and subsequent business and merger partners. By agreeing to the standard Terms and Conditions of Use, you hereby give your consent to such transfer of this information.
DO NOT TRACK
Your browser and other mechanisms may permit you to send do-not-track signals or other similar signals to express your preferences regarding online tracking. However, because there is not yet a defined response to do-not-track requests, Our website does not respond to your browser’s do-not-track request. As noted above, third parties, such as our advertising partners, may collect data that relates to you. We cannot control third parties’ responses to do-not-track signals or other such mechanisms. Third parties’ use of data relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have the right to request information from Us (by writing to Us at the address set forth above) regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes, in addition to the rights set forth above. Under California law, you have the right to send us a request at the designated address listed below to receive the following information: (1) the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year; (2) the names and addresses of the third parties that received the information; and (3) if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed. This information may be provided in a standardized format that is not specific to you.
a. You are required to be physically located in the state of United Kingdom and are twenty one (21) years of age or older. It is a Federal offense for person physically located outside of United Kingdom to engage in internet or mobile wagering through a United Kingdom casino.
b. After 365 consecutive days of inactivity, your account will be deemed Dormant. You will forfeit any remaining balance, pending wagers and items of value in your account at that time.
c. You may set a limit on your gaming activity or exclude yourself. You may set a limit on the amount you can deposit within specified period of time. You may set a limit on the losses you may incur within a specified period of time. You may set a limit on the amount of time you may play in a day. You may exclude yourself from online gaming for a definite or indefinite period of time.
d. You may suspend Your Account for a period of time as chosen by You (for a minimum period of 72 hours), provided the suspended Account does not remain inactive for a period of one year which would result in Your Account being a Dormant Account and any funds remaining on deposit being forfeited.
e. Scores shall not in any way be held responsible for acts or omissions made by your telecommunications service provider through who you gained access to the servers, websites and software. Scores shall not be a party to any dispute between you and any service provider, nor shall any such dispute have any effect on your obligations under this agreement. Scores shall not be responsible for the connection to game servers; in the case of disconnection or internet latency, your wagers may be forfeited due to inactivity within the allotted time.
f. Malfunctions voids all pays.
g. In the event you detect a malfunction of the gaming software, you agree to inform Scores as soon as the malfunction is discovered by contacting Player Services and to stop any further interaction with the malfunctioning system.
h. Scores may take all necessary measures in the case of abuse of any malfunction by any user, including but not limited to, blocking the Player Account concerned, freezing the funds, and withholding and/or cancelling the payment of any and all winnings resulting directly or indirectly from the malfunction. If there are insufficient funds in the Account, Scores is entitled to claim or otherwise appropriate the relevant outstanding amount relating to any winnings paid out in error which shall be a debt from the Player to Scores until fully and finally repaid.
i. Scores will provide various paper, electronic and online methods for withdrawing funds from your Account. Check withdraw requests are mailed within 5 business days. ACH withdraw requests are processed within 2-3 business days.